Refund policy

Return & Refund Policy

Last Updated: 18 September 2026

At Fast Pick, we want our customers to have a clear and straightforward shopping experience. If you are not completely satisfied with your purchase, you may be able to return your item and receive a refund in accordance with this Return & Refund Policy and your statutory consumer rights.

1. Business Information

Business Name: Fast Pick

Address:
138 Old Park Road
Bradford
BD10 9BG
United Kingdom

Telephone: 01274 578902
Email: fastpick010@gmail.com

Fast Pick currently accepts orders for delivery to UK addresses only.

2. Return Period

We accept eligible change-of-mind returns within 14 days from the date you receive your order.

If you change your mind about your purchase, you should notify us within 14 days of receiving the goods. After notifying us, you normally have a further 14 days to return the goods.

This does not affect your statutory rights regarding faulty, damaged, incorrectly supplied, or misdescribed products.

3. How to Request a Return

Please contact Fast Pick before sending an item back.

Email: fastpick010@gmail.com
Telephone: 01274 578902

When contacting us, please provide:

Your full name
Order number
Product name
Reason for the return, if applicable
Photographs of the product if it is damaged, defective, or incorrect

We will provide the applicable return instructions and return address.

Please do not send a return to our business address unless we specifically instruct you to do so.

4. Return Conditions

For a change-of-mind return, the product should be:

Returned within the applicable return period
In its original condition where reasonably possible
Returned with original packaging and accessories where reasonably possible
Free from unnecessary damage or use
Accompanied by the relevant order information or proof of purchase

You are entitled to inspect goods as you would in a shop to establish their nature, characteristics, and functionality.

If goods have been handled beyond what is reasonably necessary to inspect them and their value has been reduced as a result, we may make a reasonable deduction from the refund where permitted by law.

5. Return Shipping Costs

For a change-of-mind return, the customer is responsible for the direct cost of returning the product to us, unless we have stated otherwise.

If a product is faulty, damaged on arrival, incorrectly supplied, or not as described, please contact us before returning it.

Where applicable law requires Fast Pick to cover the return cost, we will do so.

We do not charge a restocking fee for eligible returns.

6. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue.

We will review the matter and provide an appropriate remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

Your statutory consumer rights are not affected by this policy.

7. Refunds

Once an eligible returned product has been received and checked, we will process the applicable refund.

For statutory cancellations, refunds will normally be issued within 14 days in accordance with applicable UK consumer law.

Refunds will normally be made using the same payment method used for the original order.

Your payment provider or bank may require additional processing time before the refunded amount appears in your account.

8. Delivery Charges on Refunds

Fast Pick currently provides Free UK Standard Delivery.

Because standard UK delivery is free, there is normally no standard delivery charge to refund.

If a customer has paid for an optional delivery service that costs more than the least expensive standard delivery option, any statutory refund of delivery charges will be limited to the cost of the least expensive standard delivery option, where applicable.

9. Items Excluded From Change-of-Mind Returns

Certain products may be excluded from the statutory right to cancel where a legal exception applies.

Examples may include:

Products made to the customer's specifications or clearly personalised
Products that cannot be returned for legal, health, hygiene, or safety reasons where an applicable exception applies
Other products for which an applicable statutory exception applies

Where a specific exclusion applies to a product, the relevant information will be provided before or at the time of purchase where required.

This does not affect your rights if a product is faulty, defective, incorrectly supplied, or not as described.

10. Exchanges

We do not guarantee exchanges for change-of-mind returns.

If you require a different product, size, colour, variation, or item, you may return the original eligible product and place a new order.

For faulty, damaged, or incorrectly supplied products, please contact us so that we can arrange an appropriate remedy.

11. Refund Deductions

Returned products may be inspected after they are received.

Where a refund is due, the applicable purchase amount will be refunded in accordance with this policy and applicable consumer law.

We may make a reasonable deduction where permitted by law if the product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functionality and this handling has reduced its value.

No separate restocking fee will be charged.

12. Late or Missing Refunds

If you have been notified that your refund has been processed but the money has not yet appeared in your account:

Check your bank or payment provider.
Allow the normal processing time for your payment method.
Contact Fast Pick if the refund is still not showing.

Please provide your order number when contacting us about a refund.

Email: fastpick010@gmail.com
Telephone: 01274 578902

13. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact Fast Pick as soon as possible.

Email: fastpick010@gmail.com
Telephone: 01274 578902

We will make reasonable efforts to cancel the order before dispatch.

If the order has already been dispatched, you may need to follow the normal cancellation and return procedure described in this policy.

14. Delivery Information

Fast Pick currently delivers to UK addresses only.

Delivery Area: United Kingdom
Standard Delivery: Free
Estimated Delivery Time: 3–5 working days
Dispatch Time: Same or next working day

Delivery estimates are provided in working days and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, or other unforeseen circumstances.