FAQs

Frequently Asked Questions

About Fast Pick

What is Fast Pick?

Fast Pick is an online store offering stylish and practical home decor and lighting products for customers in the UK. Our range includes floor lamps, table lamps, pendant lights, decorative lighting, and other interior products.

What products do you sell?

Our product range includes:

  • Floor Lamps

  • Table Lamps

  • Pendant Lights

  • Decorative Lighting

  • Home Decor Accessories

  • Other Lighting and Interior Products

We regularly update our collection with new products.

Orders

How do I place an order?

Simply browse our website, select the product you want, choose any available options, and add it to your basket. Proceed to checkout and follow the instructions to complete your order.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you should receive an order confirmation by email. Please check your spam or junk folder if you do not see it in your inbox.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at fastpick010@gmail.com.

If your order has not yet been dispatched, we will do our best to cancel it. Once an order has been dispatched, cancellation may no longer be possible, and our returns process may apply.

What if I entered the wrong delivery address?

Please contact us as soon as possible if you notice an incorrect delivery address.

We will try to update the address before dispatch, but we cannot guarantee that changes will be possible after an order has been processed or dispatched.

Delivery

Where do you deliver?

We currently deliver within the United Kingdom only.

How much does delivery cost?

Standard UK delivery is free.

How long does delivery take?

Our estimated standard delivery time is 3–5 working days after dispatch.

When will my order be dispatched?

Orders are normally dispatched the same or next working day.

Will I receive tracking information?

Where tracking is available, we may provide tracking information so you can follow your delivery.

Can delivery take longer than expected?

Although we aim to deliver within the estimated timeframe, occasional delays can occur due to courier delays, weather, public holidays, transportation issues, high delivery volumes, or incorrect delivery information.

If your order appears to be significantly delayed, please contact us.

Returns & Refunds

Can I return an item if I change my mind?

Yes. Eligible change-of-mind returns can normally be requested within 14 days of receiving your order, subject to our Return & Refund Policy and applicable UK consumer law.

Who pays for return postage?

For a change-of-mind return, the customer normally pays the direct cost of returning the item unless otherwise stated or required by law.

For faulty, damaged, incorrect, or misdescribed items, Fast Pick will handle the matter in accordance with applicable UK consumer law.

Do you charge a restocking fee?

No. Fast Pick does not charge a restocking fee for eligible returns.

What if my item arrives damaged?

Please contact us as soon as possible at fastpick010@gmail.com and provide your order number and, where possible, photographs showing the damage and packaging.

We will review the issue and work with you on an appropriate solution in accordance with applicable UK consumer law.

What if I receive the wrong item?

Please contact us as soon as possible with your order number and details of the item you received. We will review the issue and arrange an appropriate solution.

How will I receive my refund?

Approved refunds are normally issued to the original payment method used for the order.

How long does a refund take?

Once a refund has been approved and processed, the time for the funds to appear in your account may depend on your bank or payment provider.

Products

Are product colours and images accurate?

We make reasonable efforts to display product images and descriptions accurately. However, colours may appear slightly different depending on your screen, device, lighting conditions, and other factors.

Do products come with instructions?

Where applicable, product instructions and information may be included with the product or provided by the manufacturer.

Please follow all supplied installation, safety, and usage instructions.

Are lighting products suitable for every room?

Suitability depends on the individual product, room, installation requirements, and intended use. Please check the product description and specifications before purchasing.

If you are unsure about a product, contact us before placing your order.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment processing may be handled by third-party payment providers.

Is my payment information secure?

Payments may be processed through secure third-party payment providers. Fast Pick does not intentionally store full payment card details where those details are handled directly by the relevant payment provider.

Customer Support

How can I contact Fast Pick?

You can contact us using the following details:

Fast Pick
138 Old Park Road
Bradford
BD10 9BG
United Kingdom

Phone: 01274 578902
Email: fastpick010@gmail.com

What should I include when contacting you about an order?

Please include your order number, name, and a brief description of your enquiry. For damaged or incorrect items, photographs can also help us resolve the issue more quickly.

When will I receive a response?

We aim to respond to customer enquiries as soon as reasonably possible during our normal support periods.

Do you ship internationally?

At this time, Fast Pick offers delivery within the UK only. We do not currently offer international shipping.

Where can I find your full policies?

For more detailed information, please refer to our:

  • Return & Refund Policy

  • Shipping Policy

  • Terms of Service

  • Privacy Policy

If you have any questions that are not answered here, please contact Fast Pick using the details above.